Farmers with a PM-KISAN question no longer have to wait in a queue or travel to an office for basic answers. The Government offers two artificial-intelligence helpers:
- Kisan e-Mitra, the PM-KISAN AI chatbot launched in September 2023, which answers questions on payments, registration and eligibility by voice or text in 11 languages; and
- Bharati, the voice assistant of Bharat-VISTAAR, launched in February 2026, which farmers can reach by calling 155261, even from a basic phone.
Both are free. Neither will ask you to pay money or share an OTP.
What Kisan e-Mitra is
Kisan e-Mitra is an AI-enabled chatbot built into the PM-KISAN digital system by the Department of Agriculture and Farmers Welfare, with technical support from the EkStep Foundation and BHASHINI, the Government’s language technology mission. When it was launched, the Government described it as the first AI chatbot integrated with a major central flagship scheme. It is meant to give quick, clear answers to common questions so that farmers do not have to wait for an officer.
According to the PIB note of 30 October 2026, it offers help 24 hours a day, 7 days a week, and takes both voice and text questions.
Languages
Kisan e-Mitra works in 11 major languages:
- Hindi
- English
- Tamil
- Bengali
- Odia
- Malayalam
- Gujarati
- Punjabi
- Telugu
- Marathi
- Kannada
You can type or speak in your own language, and the chatbot replies in the same language.
What you can ask
| You can | Example question |
|---|---|
| Check application status | “Is my registration approved?” |
| Track payments | “Has my latest installment been paid?” |
| Learn eligibility rules | “Can a retired Group D employee apply?” |
| Understand ineligibility | “Why is my status ineligible?” |
| Get scheme information | “How do I do eKYC?” |
The portal itself tells farmers to check eligibility status for withheld cases through Know Your Status, the mobile app or the Kisan e-Mitra chatbot. The official eKYC note also says farmers can see their eKYC status through Kisan e-Mitra.
How to open Kisan e-Mitra
- In the PM-KISAN app: the chatbot was made available through the official PM-KISAN mobile app when it was launched. Install the app only from Google Play: PM-KISAN on Google Play.
- On the official portal: visit pmkisan.gov.in and use the chatbot button on the home page. In 2026 that button opens the Bharat-VISTAAR “Bharati” AI chatbot on a Department of Agriculture website.
To see your own payment or registration details, you will be asked to identify yourself, for example with your registration number, Aadhaar or registered mobile number and an OTP. Do this only inside the official app or the chatbot opened from the official portal.
Bharat-VISTAAR and Bharati: call 155261
Bharat-VISTAAR (Virtually Integrated System to Access Agricultural Resources) is the Government’s AI platform for farmers, announced in the Union Budget 2026-27 and launched in Jaipur on 17 February 2026. Its voice assistant is called Bharati.
You can reach Bharati in three ways:
- by calling 155261, which works even from a simple phone,
- through the Bharat-VISTAAR chatbot and web link, which is also placed in apps such as PM-KISAN, and
- through the Bharat-VISTAAR mobile app on Google Play.
For PM-KISAN, the Government lists these services at launch:
- benefit status check for PM-KISAN (also PMFBY crop insurance and Soil Health Card),
- PM-KISAN complaint registration and tracking, and
- information on PM-KISAN and nine other central schemes.
Bharati also gives weather forecasts, mandi prices, crop and livestock advice from ICAR, and pest and disease alerts. At launch it worked in Hindi and English, and the Government has said more languages will be added in phases.
Before Bharat-VISTAAR, the Government described 155261 as a 24x7 IVRS helpline where farmers could check their PM-KISAN beneficiary status.
Text chat versus phone call
| Feature | Kisan e-Mitra | Bharati (155261) |
|---|---|---|
| Started | September 2023 | February 2026 |
| Use | App / portal chat | Phone call, chat, app |
| Languages | 11 | Hindi, English (more coming) |
| PM-KISAN status | Yes | Yes |
| Complaints | Information | Register and track |
| Needs smartphone | Yes | No, for calls |
Getting a useful answer
- Ask one thing at a time. “Is my eKYC done?” works better than a long story.
- Use the scheme’s words. Terms such as eKYC, land seeding, Aadhaar-bank seeding and installment help the assistant understand you.
- Keep your registration number handy. It speeds up status questions.
- Note what it tells you. If the answer points to land seeding or bank seeding, you now know which office to visit.
- Call 155261 if typing is hard. Bharati takes spoken questions over a normal phone call.
What the chatbot cannot do
The chatbot is an information and status tool. It cannot:
- complete your eKYC — use OTP, a CSC or face authentication in the app,
- change land seeding — state officials do that,
- seed your bank account — your bank does that through NPCI, or
- override an eligibility decision — the state decides.
It can tell you which of these is the problem, and guide you to the right official route. For complaints that need an officer, use the Helpdesk – Query Form or the routes on our helpline and grievance page.
Not to be confused with e-Mitra kiosks
Some farmers search for “PM Kisan eMitra status” and land on a different service. e-Mitra is also the name of a Rajasthan government citizen-service kiosk network, which appears among the external logins on the PM-KISAN portal. That is separate from the Kisan e-Mitra chatbot described here. An e-Mitra kiosk operator in Rajasthan, like a CSC operator, may help with PM-KISAN services.
When to use which helper
Use Kisan e-Mitra when you want a quick written answer in your own language and you have a smartphone with the PM-KISAN app. Use Bharati on 155261 when you prefer to talk, have only a basic phone, or want to register a complaint and track it by phone. For anything that needs an officer to act — land seeding, eligibility decisions, withheld cases — the helpers will point you to your block or district office.
Accessibility
Voice input helps farmers who cannot read or type comfortably. On a basic phone, Bharati on 155261 needs no internet at all.
Safety tips
- The chatbot and Bharati never ask for your bank PIN, UPI PIN or card details.
- Do not trust WhatsApp numbers or social media accounts that call themselves “Kisan e-Mitra”. Use the app or the official portal only.
- If someone calls you claiming to be from PM-KISAN and asks for an OTP, hang up. You can call 155261 yourself instead.
If you are unsure whether a chatbot or number is genuine, start from the official portal at pmkisan.gov.in and follow its links.
FAQ
Is Kisan e-Mitra free?
Yes. It is a free Government service inside the PM-KISAN digital system.
Which languages does Kisan e-Mitra support?
Hindi, English, Tamil, Bengali, Odia, Malayalam, Gujarati, Punjabi, Telugu, Marathi and Kannada.
Can the chatbot fix my eKYC?
No. It can tell you your eKYC status, but you must complete eKYC by OTP, at a CSC, or by face scan in the app. See PM Kisan eKYC.
What is 155261?
It is the number for Bharati, the Bharat-VISTAAR voice assistant. For PM-KISAN it can check your status and register and track a complaint. It works from basic phones too.
Can I register a complaint through the chatbot?
Bharat-VISTAAR lists PM-KISAN complaint registration and tracking as a service. You can also use the Helpdesk query form on the portal.
Related: PM-KISAN app and face authentication, why payments stop, and the PM Kisan FAQ.