PM Kisan helpline and grievance routes

If your PM-KISAN payment has stopped, your registration is stuck, or your record has a mistake, the Government gives you several official ways to complain and get help. The main ones are the Helpdesk – Query Form on the PM-KISAN portal, the phone number 155261, the Kisan e-Mitra chatbot, the nodal officers your state has appointed at block, district and state level, and the central public grievance portal CPGRAMS.

Each route in the channel table suits a different problem, and a well-written complaint gets acted on faster.

Official channels at a glance

Helpdesk – Query Form on the portal

The Farmers Corner of the official portal has an exclusive grievance option called Helpdesk – Query Form. According to the Government, a grievance filed here goes directly to the concerned nodal officer.

1. Open the Helpdesk – Query Form.
2. Choose Raise Grievance.
3. Enter your registration number. If your registration is new or still pending approval, use the temporary ID you were given. If you do not know your number, use the Know Your Registration Number link on the same page.
4. Select the category closest to your problem and write a description (the form allows up to 500 words).
5. Upload a supporting document if you have one, such as a land record or bank passbook page.
6. Submit and note the grievance ID.

To follow up, open the same page and choose Check Status. It shows the grievance date, category and current status.

In 2024-25, 24,605 grievances were recorded on the PM-KISAN portal.

155261: Bharat-VISTAAR and Bharati

155261 is the number for Bharati, the voice assistant of Bharat-VISTAAR, the Government’s AI platform for farmers launched on 17 February 2026. It works from any phone, including basic phones without internet. For PM-KISAN, the Government lists benefit status checks and complaint registration and tracking among its services. At launch Bharati spoke Hindi and English.

The same number was earlier described by the Government as a 24x7 IVRS helpline for checking PM-KISAN beneficiary status. More on this on our Kisan e-Mitra and Bharati page.

Kisan e-Mitra

Kisan e-Mitra is the PM-KISAN AI chatbot, available 24/7 in 11 languages by voice or text. It answers questions on payments, registration and eligibility and can show your application and payment status. It is a good first stop to find out why something is wrong before you file a complaint.

Block, district and state nodal officers

States have appointed PM-KISAN nodal officers at block, district and state level, to whom farmers can submit grievances. The Government notes that District Agriculture Officers or District Collectors are normally available to attend to grievances.

Nodal officers are the right people for:

• land seeding and land record problems,
• pending verification at block, district or state level,
• eligibility and ineligibility decisions,
• cases withheld for physical verification, and
• death of a beneficiary and inheritance cases.

Find the right officer with Search your Point of Contact on the portal. The official Contacts page lists the senior scheme officials at the Department of Agriculture and Farmers Welfare and links to the searchable contact details of State Nodal Officers.

District Level Grievance Redressal Monitoring Committee

The official FAQ says farmer families whose names are not included in the beneficiary list can approach the District Level Grievance Redressal Monitoring Committee in their district for inclusion. Under the Operational Guidelines, states must notify these committees at state and district level, and grievances should be disposed of on merit, preferably within two weeks.

Lists of eligible beneficiaries are displayed at the village level precisely so that eligible families who were left out can come forward. You can see the village-wise list through Beneficiary List on the portal.

CPGRAMS

Farmers can also register grievances on the Centralised Public Grievance Redress and Monitoring System, CPGRAMS, or send their grievance directly to the Department of Agriculture and Farmers Welfare. CPGRAMS is useful when a complaint on the PM-KISAN portal has not been resolved. It gives you a separate registration number, so you can track the escalation on its own. Mention your PM-KISAN registration number and the earlier grievance ID.

Problem and best route

For bank seeding problems, the bank is responsible for updating the NPCI mapper; see Aadhaar-bank seeding.

What to keep ready before you complain

• PM-KISAN registration number (or temporary ID)
• Your name exactly as in Aadhaar
• State, district, block and village
• What your status shows: eKYC, land seeding, Aadhaar-bank seeding, and the installment rows
• Copies of your land record and bank passbook
• Any earlier grievance ID

Never include your bank PIN, OTP or full card details in a complaint. No official process needs them.

How to write a clear complaint

Officers handle many complaints. A short, specific one is easier to act on. A good complaint says:

1. Who you are: name, registration number, village and block.
2. What is wrong: for example “Land seeding shows No since the 22nd installment.”
3. What you have done: “Mutation done in my name on 10 May 2026; record attached.”
4. What you want: “Please verify my land and seed it so pending installments can be released.”

Avoid writing the same complaint many times on the same day; it can slow things down. Follow up after a reasonable time with the same grievance ID.

Numbers circulating online that you should verify

Many websites list extra PM-KISAN phone numbers and email addresses. Before you call or write, check that a number appears on an official government page such as the PM-KISAN portal or a Press Information Bureau release. The number confirmed in official releases is 155261. For other contacts, use the official Contacts page and Search your Point of Contact.

Be especially careful with:

• WhatsApp or Telegram numbers claiming to be PM-KISAN helplines,
• callers who say they can “release” your installment for a fee, and
• links that ask for your Aadhaar, bank details or OTP to “fix” your record.

After you file: what to expect

Once your complaint is filed, it is routed to the officer responsible for your area. The officer may check your land record, ask for documents or arrange a field visit. Keep your phone switched on and answer calls from your block or district office. When the issue is resolved, your PM-KISAN status should change; check it in Know Your Status or the app a few days later. If the status changes but money does not arrive in the next payment batch, file a follow-up quoting the same grievance ID rather than a new complaint.

Complaints for someone else

You can help an elderly parent or neighbour file a complaint. Use their registration number and details, describe the problem in their name, and give a phone number where they can be reached. Keep them informed, and never ask them for bank PINs or OTPs.

A complaint is free on every official channel. No one should charge you to file or “speed up” a PM-KISAN grievance.

FAQ

Related: why payments stop, land seeding, self-registration correction, and the PM Kisan FAQ.